FAQs

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Technical

Sensors are mounted above the perimeter of your sports field which capture any usage on the field. This information is converted into anonymous data which is available to you on the Intelligent Play dashboard for your facility. The technology uses artificial intelligence and machine learning to understand what is taking place on the field and to be able to provide you with in-depth, accurate data about the status of your field.

Intelligent Play does that for you. Perhaps you already have a membership system, entry turnstiles or other check-in process but Intelligent Play provides you not only with the number of players using your field but also with the areas that have been used and how that translates into maintenance requirements.

Definitely not as Intelligent Play does this automatically for you. The sensors on your field record all activity and process this information into structured, searchable data within your dashboard. There is no requirement for you to record or manually input any data into the system relating to usage and maintenance saving you time and ensuring the information is accurate at all times.

There is a one-off installation cost to get Intelligent Play installed and a licensing cost to run the sensors for the duration of your licence agreement. The sensors are connected using the 4G network so costs are similar to what you’d pay for a mobile phone contract. We offer 5, 8 and 10 year licence agreements with a number of payment options.

Not at all. Many of our users have Intelligent Play installed for natural grass sports fields as they find it invaluable to receive accurate usage and participation data as well as for the ease of accessing this data through their dashboard and creating reports.

Absolutely. When it comes to data protection, the footage captured by Intelligent Play sensors is
analysed by the on-board processor in real-time, the relevant anonymised data is extracted, and the
video is discarded. An example of the data that the dashboard receives would be:
[“pitch”:”facility name”, “timestamp”:”1503561718”,”players”:[{“x”:54,”y”:23}, {“x”:27,”y”:29}]]

Installation

Yes, because alternative structures can also be used to mount the sensors. Contact us for a consultation to discuss the specifics for your facility.

We have a list of selected sports contractors and lighting contractors in numerous regions around the world who can install Intelligent Play. In the UK, this is Halliday Lighting.

Installation takes less than one day as long as there is a suitable electrical supply and no unforeseen challenges on site.

Dashboard

Once your Intelligent Play sensors have been installed, our support team will email you with login details to access the dashboard for your facility.

Not a problem, just send an email to greg@intelligent-play.com and your password can be re-issued or re-set.

Usage hours are the actual time the field is in-use (irrespective of number of people on the field) and 1 player hour = 1 player on the field for 1 full hour.

An EUH is the equivalent of the field being used for 1 hour at its design capacity. For a full-size football field, this would be calculated as 22 players (2x teams of 11 players) on the field for 1 hour. For a full-size rugby field, it would be 30 players (2x teams of 15 players) on the field for 1 hour.

Within the dashboard, click the profile icon in the top right menu and check the boxes for whichever alerts you would like to receive for your field(s).

Within the dashboard, click the Report option in the left menu. It’s then as simple as choosing the date range you’d like the report for and selecting your field(s). The option to download a report as a PDF is then available at the bottom of the report screen.
For further help in navigating the dashboard, watch our video tutorial.

For any questions not answered on this page or if you have further queries about Intelligent Play, please contact us by completing the form below.​

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Our mission is to provide our customers with live, accurate data that enables them to be at the cutting edge of sports field management.

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